Returns & Replacements

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Returns & Replacements

In the unlikely event that you receive the wrong product or the product does not meet your expectations, please notify us immediately so we can arrange for an exchange.

How to Request an Exchange

To process your request quickly, please follow these steps:

Notify Us: Contact us via email or phone as soon as you receive your package.
Provide Photos: We require clear, high-resolution photos of the following:
- The overall package.
- A close-up of the Shipping Label.
- A clear photo of the Packing Slip.
Order Number: Include your order number in your email along with all the required photos.

Important Note: We cannot process any exchange or claim without a clear photo of the Packing Slip.

Terms & Conditions

Final Sale: Due to the nature of our business, once an order leaves our facility, it does not qualify for a refund or return. All sales are FINAL.
Cancellations: You may cancel or amend your order anytime between the point of purchase and the time of dispatch. Please note that a 10% surcharge applies to all cancellations.
Guaranteed Delivery: We do our best to offer a safe, secure, and discreet delivery. We guarantee that your orders will successfully clear customs in your country.
Accuracy: Please double-check your email address, shipping address, and telephone number before finalizing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.